Join us

As our Project Coordinator, your role will support the administration and coordination of programme delivery, communication, and data management across the company.

You will:

• use your organisational skills to ensure that our programme events, both online and in-person, are delivered smoothly, accessible and to a high standard;
• use your eye for detail to handle data management tasks crucial for the effective running of our work; and
• develop your communication skills and interest in the built environment industry to engage with multiple stakeholders, from applicants to community members.

This is a new role in the company to support our company growth, especially as we expand our services, such as our recently launched Field Trips, Jobs Board and our upcoming Short Courses. You’ll collaborate with various colleagues across the company, working closely to support our Programmes Manager, who manages our Associate Programme, and our Learning and Development Manager, who leads our Courses and Community support.

Event & Programme Support (30%)

You will be responsible for the delivery of high-quality in-person and online events. Day-to-day delivery might include:

• Checking and researching accessible venues
• Producing event risk assessments
• Managing travel expenses and managing attendance data
• Supporting the creation of walking tour plans using Google Maps
• Online event tech set-up and support
• Providing communication before and after events to attendees

Data Management & Processing (20%)

You will ensure our data sets are complete and accurate before analysing them and creating reports to provide feedback to the wider company. Day-to-day this might involve:

• Creating forms and interfaces on Airtable to support the collection of application data
• Using Google Sheets to highlight assessor scores that are either very high or low
• Finding efficient ways of adding additional data fields on Airtable, such as commuting times
• Reviewing and validating applicant data and producing candidate packs

Customer Service (15%)

You will be the first port of call for all prospective customers, providing email and community platform support for customer queries.

Marketing & Operations (15%)

You will be supporting the broader operation support for the company, including assisting with website content creation, to IT security audits.

Business Research & Data Collection (10%)

During your last 6 months in the role, you will support research collection and data analysis linked to wider business needs.

Core, team and professional development activities will cover the other 10% of your time throughout the year.

We are looking for someone who enjoys systems, processes and data and wants to gain professional work experience in a small social enterprise with a mission to improve our built environment.

This is a great opportunity for someone who wants to get involved in many aspects of an organisation and who will relish the opportunity to improve systems and delivery and help us deliver best-practice recruitment experiences, events and courses.

As our new Project Coordinator, you will be comfortable working collaboratively with others, taking initiative and motivated by the prospect of creating high-quality work across everything you do.

We care about what you can do now and how quickly you can learn. It doesn’t matter how you got here (which is why we don’t ask for CVs, degrees or educational background). For this role, we are specifically looking to see the following skills and attributes:

1. Highly organised: able to prioritise, schedule and plan their work confidently.
2. Incredible attention to detail: especially when it comes to data management and processing numbers
3. Confident technical skills: utilising software and systems and excited to learn new ones
4. Comfortable communicator: with the ability to communicate with the appropriate tone via email and online messages
5. Strong project management skills: with the ability to coordinate and manage detailed delivery.
6. Interest in the built environment industry: both the work and its impacts

Please note only applicants who have the right to work in the UK can be considered for this role. As a micro business, we cannot support visa sponsorship at this time.

Currently, we provide all employees with the following:

• We operate under a 9-Day-Fortnight working policy for ten of the twelve months of the year.
• 2 days of office access per week at the co-working office Better Space, London, of which we currently require a minimum of one day in the office per week (on Wednesdays) by all staff.
• Regular team away days and team lunches.
• 27 days of holiday per year (excluding bank holidays).
• A flexible and remote working policy that allows employees to work their own hours beyond agreed core office hours and to work from abroad for two months of the year (in August and December).
• Provide a 5% employer’s pension contribution.
• Enhanced sick, maternity, paternity and adoption leave.
• £600 annual training budget and up to four professional development days a year.
• Employee perks budget provided by With Juno monthly.

Our hiring process assesses a candidate's ability to meet the attributes we think are necessary for someone to do well in the role; you will see these listed clearly in each job advert. We are also interested in a candidate's motivation and interest in working at Public Practice and in a small company team. We do not review CVs or a candidate's educational background when making hiring decisions.

We remove as much bias as possible during our hiring process, and candidates remain anonymous to all assessors until Stage Two and are all marked against pre-set criteria. We also aim to collect and provide as much feedback as possible to all applicants at each process stage.

Although we know that AI detectors are unreliable and have their own challenges, we use this software to help flag the likelihood of heavily generated content and encourage applicants to ensure their responses are original.

If you would like to speak to the COO (the hiring lead) about this role and whether it could be the right fit for you, or if you have any specific access adjustment needs we haven’t addressed:

• There are several 10-minute call slots available during the advert period on a first-come-first-serve basis.
• If you prefer to email your questions directly, email us at work@publicpractice.org.uk, and we will aim to respond within 48 hours.
• If you have a question about this role but want to remain anonymous, we’ve created an anonymous question form, open till 15 May, with our answers being shared openly across our social channels soon after.

We try to make our hiring process as inclusive and accessible as we can; this includes providing everyone with:

• Some interview questions will be provided in advance to everyone
• Closed captions are always on for online interviews
• We deliver all questions in written as well as verbal format
• Offer as many different interview times as possible to work around work, caring and religious commitments you may have
• If attending an in-person interview, the venue is fully wheelchair accessible and we offer a space before an after in a quiet area

When completing your application, you will be asked if you would like any additional access adjustments we offer or would like something not listed that you would value.

The first stage of the application process asks candidates to answer four questions, which will then be scored anonymously by three Public Practice colleagues. The online form also asks for some additional information to be submitted. This data will not be shared with those assessing your application. The four questions are:

1. What are your reasons for wanting to become our Project Coordinator at our small social enterprise Pub|ic Practice? (800 character limit, approx 150 words)
2. Imagine you have two tasks to complete within a week: one involves checking a large dataset of applications, while the other requires communicating with applicants. What task would you personally choose to tackle first? How would you manage your time? (800 character limit, approx 150 words)
3. Describe a complex project or event that you were responsible for delivering. Detail the steps you took from beginning to end and what software you used to support. (1500 character limit, approx 250 words)
4. Could you share your thoughts on a recent development or issue in the built environment industry that interests you? What specifically draws your attention to this topic? How do you think it might impact your local community, now or in the future? (1500 character limit, approx 250 words)

Whilst we are looking for a candidate who can utilise the latest tools and software to create high-quality work and written content, when it comes to our hiring process, it is important for us to be able to get to know candidates and assess their skills and motivations.

We will be running applications through Ai detector software to check the likely percentage of content that has been AI-generated. Applications flagged to be above an acceptable limit will not be considered for marking. We strongly recommend that candidates who may use software to help check grammar and structure of their answers also use software such as GPTZero to check that their responses are not deemed Ai generated.